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Case Studies

Boost your appointments thanks to the website integration



Our results



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Business needs

  • Need to increase Sales speed
  • Need to increase marketing campaign conversion rate
  • Need to increase number & quality of daily appointments

Solutions

  • Mapadore integrated with AbitareIn website
  • Website Appointment Planning process automated with Smart Planning and Profile Matching

Challenge

  • 58% increase in website conversion rates
  • 40% of all appointments are now booked through Mapadore
  • 66% reduction in confirmation calls made by the call center operators or inside sales reps

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Revenue increase & costs optimization thanks to the ADE process



Our results

Business needs

  • Need to increase revenues and margins
  • Need to increase number & quality of daily appointments
  • Need to reduce appointment planning time

Solutions

  • Mapadore adopted by 80 Sales Reps & 20 Call Center ops
  • Call Center Appointment process automated with Smart Planning, Profile Matching & Relevance score

Challenge

  • Planning time reduced from 6 mins to few seconds
  • # of Appointments increased by 30%

Revenue increase & costs optimization thanks to the ADE process



Our results

Business needs

  • Need to increase revenues and margins
  • Need to increase number & quality of daily appointments
  • Need to reduce appointment planning time

Solutions

  • Mapadore adopted by 80 Sales Reps & 20 Call Center ops
  • Call Center Appointment process automated with Smart Planning, Profile Matching & Relevance score

Challenge

  • Planning time reduced from 6 mins to few seconds
  • # of Appointments increased by 30%

Optimisation of transfers and reduction of business development related costs



Our results



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Business needs

  • Monitor transfer efficiency
  • Improve tracking and centralisation
  • Need to balance workload & reduce costs

Solutions

Mapadore adoption increased

  • Visit Time vs Travel Time
  • Visit Efficiency
  • Cost Optimisation

Challenge

  • Managed to easily standardise the operational processes of travelling
  • 40% less time spent on scheduling activities
  • Up to 25% more appointments every week

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Improvement of client visualisation on map and increment of the number of clients



Our results

Business needs

  • Optimise the appointment taking process
  • Make planning easier and faster
  • Prioritise clients

Solutions

  • Appointments have increased in number
  • Possibility to visualise existing clients as well as prospects on map
  • Real time reporting

Challenge

  • Up to 25% more appointments every week
  • 40% less time spent on recurring tasks

Improvement of client visualisation on map and increment of the number of clients



Our results

Business needs

  • Optimise the appointment taking process
  • Make planning easier and faster
  • Prioritise clients

Solutions

  • Appointments have increased in number
  • Possibility to visualise existing clients as well as prospects on map
  • Real time reporting

Challenge

  • Up to 25% more appointments every week
  • 40% less time spent on recurring tasks

Operation optimization thanks Mapadore's engine



Our results



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Business needs

  • Need to increase GE operators efficiency
  • Need to balance workload & reduce costs

Solutions

Mapadore integration in GE Territory Planning to increase:

  • Visit Time vs Travel Time
  • Visit Efficiency (number of Activities per intervention)
  • Skill & Training Planning Optimization
  • Best Fit Technicians for each Asset and vice versa

Challenge

  • In 1 year it has become GE Healthcare Standard Global corporate application
  • Double digit increase in efficiency worldwide
  • User Adoption very high 〜95%

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Revenue increase and cost optimization thanks to the ADE process



Our results

Business needs

  • Need to increase revenues and margins
  • Need to increase number & quality of daily appointments
  • Need to increase CRM adoption

Solutions

  • Mapadore adopted by 50 Sales Reps & 2 Call Center Ops
  • Algorithm Guided Selling through Smart planner & Multichannel integration

Challenge

  • +27% increase of appointments/day
  • +11% increase of orders
  • 〜90% CRM User Adoption

Revenue increase and cost optimization thanks to the ADE process



Our results

Business needs

  • Need to increase revenues and margins
  • Need to increase number & quality of daily appointments
  • Need to increase CRM adoption

Solutions

  • Mapadore adopted by 50 Sales Reps & 2 Call Center Ops
  • Algorithm Guided Selling through Smart planner & Multichannel integration

Challenge

  • +27% increase of appointments/day
  • +11% increase of orders
  • 〜90% CRM User Adoption

Want to know more?

Get the full case study

Coming soon...
 

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